Grievance Policy
Last updated: 2/16/2026
1Introduction
ASHVAM LEARNING PRIVATE LIMITED is committed to providing quality education and excellent service. We value feedback from our students, parents, and stakeholders. This Grievance Policy outlines the procedure for addressing complaints and grievances in a fair, transparent, and timely manner.
2Scope
This policy covers grievances related to:
- Academic services and teaching quality
- Administrative services
- Fee and payment issues
- Infrastructure and facilities
- Student conduct and discipline
- Faculty behavior
- Any other service-related concerns
3Grievance Submission
Grievances can be submitted through:
- In-person at our office
- Email: grievance@ashvamlearning.com
- Contact form on our website
- Written letter addressed to the Grievance Officer
- Phone: +91 1234567890
4Grievance Resolution Process
Step 1: Submission
Submit your grievance with your name, contact details, Student ID (if applicable), detailed description, relevant documents/evidence, and date & time of incident.
Step 2: Acknowledgment
You will receive an acknowledgment within 2 working days of submission, along with a unique grievance reference number.
Step 3: Investigation
Our Grievance Officer will investigate the matter thoroughly, including reviewing records and speaking with relevant parties. This typically takes 7-10 working days.
Step 4: Resolution
You will be informed of the resolution within 15 working days of submission. If more time is needed, you will be notified of the extended timeline.
5Response Time
6Confidentiality
All grievances will be handled with strict confidentiality. Information will only be shared with individuals directly involved in the resolution process. We respect your privacy and ensure that raising a grievance will not result in any adverse consequences.
7Appeal Process
If you are not satisfied with the resolution, you may appeal within 7 days of receiving the resolution. Appeals should be addressed to the Director and will be reviewed by a higher authority. The appeal decision will be communicated within 10 working days.
8Contact Information
For submitting grievances or queries related to this policy, please contact:
ASHVAM LEARNING PRIVATE LIMITED
Shop No F9, Plot No-4, PKT 7, Sector 12
Near Dwarka Sector 12 Metro Station
New Delhi – 110078
Email: grievance@ashvamlearning.com
Phone: +91 1234567890
Office Hours: Monday – Friday, 10:00 AM – 6:00 PM